Information for your stay in our rental properties
Are you planning your holiday in an apartment, at Germanenland , or in a rental caravan at Alfsee? On this page, you'll find all the important information about your booking, arrival, stay, and departure clearly summarized. We've compiled the most important points of our Terms and Conditions and house rules in an easy-to-understand format so you can familiarize yourself with them before your arrival. This way, you'll know in advance which booking conditions apply, when you can check in and out, and what you need to be aware of during your stay.
Here you will learn, among other things,
- how your booking process works,
- which payment and cancellation terms apply,
- when you can arrive and depart,
- which regulations apply to your stay,
- and which house rules ensure a pleasant coexistence.
The complete legally binding documents can also be found on this page:
General Terms and Conditions, Rental Properties, House Rules, Apartments Rules Germanenland, Rental Caravans.
The following information is for your guidance only. The currently valid General Terms and Conditions and the respective House Rules of Alfsee GmbH are the sole authoritative documents.
Important information for your stay at BeachCamp or the youth campsite can be found here: BeachCamp Terms and Conditions
Booking your rental property
Your booking becomes binding upon receipt of the booking confirmation. This confirmation contains all important information about your stay, the services booked, and the total price. For rental properties, a deposit of 30% of the total price is due within ten days of receiving the booking confirmation. The remaining balance is due no later than four weeks before your arrival. If payment is not received on time, the reservation may be canceled.
House rules of your rental accommodation
In addition to our General Terms and Conditions, the respective house rules apply to each rental property. These contain important information regarding quiet hours, cleanliness, waste separation, inventory, smoking, pets, and arrival and departure procedures. Specific regulations may vary depending on the accommodation. Please therefore carefully review the house rules applicable to your booked rental property. You can find the relevant documents in the download section and at the top of this page.
Arrival
Your apartment, rental caravan or accommodation in Germanenland will be available to you from 3:00 pm on the day of arrival.
Please observe our quiet hours and barrier times:
- Midday rest: 1:00 PM – 2:00 PM
- Quiet hours: 11:00 PM – 7:00 AM
During these times, access to Germanenland and the rental caravans is not possible. Please plan your arrival accordingly.
A security deposit of €200 is required before arrival for your rental property and will be collected via SEPA direct debit. After successful inspection and provided no damage is found, the direct debit mandate will be automatically cancelled.
departure
Check-out is by 10:00 AM. For a more relaxed departure, you can book a late check-out, subject to availability
- until 12:00 for €25
- until 6:00 PM for €50
Please notify reception of your late check-out in good time.
Before your departure, we kindly ask you to leave your rental property tidy, wash the dishes, dispose of the rubbish, and return all furnishings to their designated places. If you have rented bed linen from us, please also remove it. If these tasks are not completed, a service charge of €25 will be applied.
Rebooking and cancellation
Rebooking conditions
Should your travel plans change, a rebooking is possible under certain conditions. For rental properties, we charge a processing fee of €75. Rebooking is possible up to 14 days before arrival.
Cancellation policy
| period before arrival | Cost |
|---|---|
| 60–45 days | 20 % |
| 44–30 days | 30 % |
| 29–22 days | 50 % |
| 21–1 day | 80 % |
Cancellations must be made in writing via email. We recommend taking out travel cancellation insurance.
Stay in the rental property
Please treat your rental property and its contents with care. Should any damage occur during your stay, or should you notice anything unusual, please inform our team immediately. Please close all windows and doors when leaving your rental property. Alfsee GmbH accepts no liability for personal valuables. We would be happy to present the most important points for using our rental caravans. Rental caravans
Dogs and pets
Whether pets are allowed depends on the specific rental property booked. Please inquire about the specific options when making your booking.
- Pets are welcome in selected ground floor apartments.
- Pets are not allowed in Germanenland .
Pets are also not allowed in the rental caravans
Here you can find out what options are available for you and your dog at Alfsee:
Cleanliness and environment
A well-maintained and clean rental property contributes significantly to a pleasant stay for all guests. Please leave your accommodation swept clean and treat the inventory and furnishings with care. Support our efforts to protect the environment and conserve resources by separating your waste whenever possible and using the designated collection points. Together, we can help to sustainably maintain our holiday complex and ensure future guests also enjoy a relaxing vacation. The waste disposal station is located at the entrance to the Sonnengarten. Disposing of electrical waste, bulky waste, or hazardous waste is not permitted. Site plan
order and security
To ensure a relaxing stay for all guests, we kindly ask you to observe the applicable quiet hours and be considerate of others. Please follow the instructions of our staff and treat your rental property and the shared facilities with care. Smoking is not permitted in the rental properties. Barbecuing is allowed, but open fires are prohibited. Different rules regarding pets apply depending on the accommodation; these can be found in the respective house rules.
Data protection
Your personal data will be processed exclusively in connection with your booking and in accordance with the General Data Protection Regulation (GDPR). Further information can be found in our privacy policy.
FAQ - Useful Tips
When does my booking become binding?
Upon receipt of the booking confirmation.
How much is the down payment?
For rental properties, a deposit of 30% of the travel price is due within ten days of receiving the booking confirmation.
When do I have to pay the remaining balance?
The remaining balance is due no later than four weeks before arrival.
When can I arrive?
Your rental property will be available from 3:00 PM on your arrival day. Please check our opening hours. If you plan to arrive outside of these hours, please contact us.
By when do I have to vacate my rental property?
Departure is by 10:00 AM. Late check-out is possible subject to availability and for a fee: until 12:00 PM for €25; until 6:00 PM for €50.
Please leave your rental property tidy. Dishes should be washed, rubbish disposed of, and inventory returned to its designated place. Please strip any rented bed linens. Failure to do so may result in additional service charges.
Are pets allowed?
Pets are welcome in selected ground-floor apartments. Pets are not allowed in the Germanenland or in the rental caravans.
Is smoking allowed in the rental properties?
No. All rental properties are non-smoking. Smoking is not permitted in the apartments, in the Germanenland , or in the rental caravans.
Are there quiet hours?
Yes, midday rest: 13:00–14:00, night rest: 23:00–07:00
What happens in case of damage or violations?
Please report any damage to our team immediately. Alfsee GmbH reserves the right to take appropriate action in the event of violations of the terms and conditions or the house rules.
Do I have to pay a deposit?
Yes. A security deposit of €200 is required for your rental property before arrival and must be paid via SEPA direct debit. After successful inspection and provided no damage is found, the direct debit mandate will be automatically cancelled.
